To continue my volunteer series since Comic Con season is among us, I am writing up some Do's and Dont's of Volunteering at a Comic Con. These are from experiences and opinions of mine, what I have done, and what I have seen. So whether you are a vet at volunteering or a first timer here are some Do's and Dont's that you can have in mind for the next convention you attend.
Most shifts are 4-6 hours depending on the show, sometime
you may even get released early.Eat something before your shift, not to heavy
but maybe a snack to give you some fuel hangry (angry and hungry) volunteers
are not fun to be around let alone provide good customer service.
Arrive a few minutes
Some shows require you to arrive early some even 30 minutes
plus, because anything can change at the last minute. This allows time to check
in, find the area you are assigned to. Get through crowds of traffic (people on
the convention floor) and if something were to happen. Arriving early even gives you a few minutes
to collect your thoughts, prep for you shift and best of yet talk to fellow
When I do a shift I try not to take a lot with me, if I have
bags of things I would rather leave them at a bag check in area. If there are
no areas, maybe run out to your car before hand, hotel room leave with a friend
something. If not sometimes, not all the
times they have a place you can put your things. I always take my valuable put of my bag if I have to leave
it such as my phone and wallet. This is also a reason why I like my messenger
bags because my hands are free to work as well.
Know your stuff /
Have your papers (confirmation papers)
Know where you are going, who you are talking to, and when
and where to report. Although volunteering can be a fun great experience it
makes everything run smoothly when people know there stuff, not only on the
volunteer side but manager wise as well. Usually the first check in most shows
will say bring your confirmation papers for check in or a liability form signed
with you. Make sure you follow through for a smooth process. If you know where
you are going and who you are to report to the time of volunteering will be a
This is one of the most important things, be nice, courteous
and kind those are not just words from the movie Cinderella. You are providing
a customer service for the said convention, you are at the time of your shift
representing the convention, so no pressure. If someone comes to you help them,
be kind you being nice can maybe make there day better, or even be one of the
best things about the convention. If you don’t know the answer, find the answer
or someone who does.
Yes it is so easy to get distracted with all that is going
on at a show, but try to stay focused and do whatever task you were
assigned. Sometimes your job may seem like
it is not doing anything or being productive, but they would not have those if
it did not help the said show. Put all
you got into your shift, you are getting good things from the said show whether
it is free swag or a day pass, the least you can do is dedicate your time all
One of the best things about going to a show, you are
helping put on the show by volunteering. Although it may not seem like it you
are. It takes a lot to put on shows and they love the help of their volunteers
which is why they treat them good. Talk to fellow nerds, communicate, engage,
and have fun. You decide how your shift is going to go, be happy you are there,
you saved a few dollars, by volunteering and have an experience not everyone
gets or has choose to have yet.
Be nice, I have come across some volunteers that have been
rude and/or seem like they are only there for a free pass. I was pretty close
to saying something to the convention staff as it kinda ruined my time at the
event I was doing. Something as small as that can be huge! As people say
negative thoughts & stories on customer service, travel faster and more
than those of positivity. It takes a few
minutes to switch gears when someone is rude to you at one of your favorite
events when you are excited.
Don’t show up 5 minutes late, or even more then the time you
are suppose to start your shift. People show up when they please and think the
convention runs around them, the staff at said conventions already try to work
with people schedule and there is a boundary when taking advantage is not nice.
On top of all that shows are run minute by minute and everything has been set
to a time for a reason. A volunteer showing up before/ on time is better than
having to halt production and wait for a late volunteer. Yes I know things
happen but try your best to make it on time, if all else let the manager or
Stay focused, talking to fellow nerds fine, but you have a
duty, don’t show up then go wonder around and come back when your shift is
done. I have seen it done and think it’s a bit unfair and rude. Dedicate your
time all the way, engage and provide customer service to fellow attendees. It
may be hard to believe but it has been done.
Don’t Be on your
phone the whole time
This also includes playing on the cell phone, its hard to
approach people with their heads in their phone because to me it gives off the
signal of I am busy and not interested. There are so many things to take
pictures of, or snapping a quick pic of what you are doing etc. However, there
are the ones that sir or stand and have their head in the phone the whole time,
whether they are on social media, playing games, or doing whatever. Just be
mindful of how long and when you are on your phone during your shift.
Some of these are common sense yes, but I have seen at times they are forgotten and/or have experienced it myself such as rude volunteers that ruined the moment I was the most excited about.
Have fun at the shows, and be happy for the experience because they are awesome.
Which are some Do's and Dont's you have? Let me know in the comments or on Twitter
Until next time
Watchtower over & out